Refund policy

Return and Refund Policy

At A MORRIS & T.J MORRIS, accessible via 7dh0da-w1.myshopify.com, customer satisfaction is our top priority. We take pride in crafting and supplying high-quality stationery and desk organization solutions—including precision rulers, elegant pen holders, and versatile desktop storage boxes. If you are not entirely satisfied with your purchase, we are here to support you every step of the way with a clear, fair, and transparent return process.

30-Day Money-Back Guarantee

We offer a 30-day return window starting from the date you receive your physical items. To be eligible for a return, your items must fulfill the following conditions:

  • The products (rulers, pen holders, storage boxes, etc.) must remain in unused, original, and saleable condition.

  • All original packaging, tags, protective films, and accessories must remain intact.

  • Proof of purchase (order confirmation number or original receipt) must be provided upon request.

Non-Returnable Items

Certain categories of items cannot be returned due to hygiene, safety, or customization reasons:

  • Customized or personalized workspace organization items.

  • Clearance, final-sale, or promotional gift items.

  • Products showing visible signs of intentional damage, modification, or improper assembly after delivery.

How to Initiate a Return

  1. Contact Us: Reach out to our dedicated support representative, Sarah Kokozian, at [email protected] within 30 days of receiving your order. Please include your order number, clear photographs of the item(s), and the specific reason for your return.

  2. Review & Authorization: Our customer care team will review your request within 1 to 2 business days and provide you with a Return Merchandise Authorization (RMA) along with return instructions.

  3. Dispatch Your Package: Carefully package the items to prevent damage during transit. Mail your authorized return package to our dedicated warehouse and return address: A MORRIS & T.J MORRIS

    Attn: Returns Department (Sarah Kokozian)

    Address: 7 De Witt Place, Fairfield West NSW 2165, Australia

Note: Unless the return is due to our error (e.g., defective, damaged, or incorrect items sent), customers are responsible for paying all return shipping fees. We strongly advise using a trackable shipping service or purchasing shipping insurance for higher-value returns.

Refunds & Processing

Once your return is physically inspected at our Fairfield West address, we will notify you via email regarding the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed immediately back to your original payment method. Depending on your financial institution or credit card provider, the funds typically settle within 5 to 10 business days.

  • Partial Refunds: Partial refunds may be granted if an item is returned not in its original condition, damaged, or missing parts for reasons not due to our mistake.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your desktop organizer arrives damaged during transit, or if you receive an incorrect product:

  • Notify us immediately at [email protected] within 48 hours of receipt.

  • Attach clear photos showing the damaged product and outer delivery packaging.

  • We will gladly send a complimentary replacement or issue a full refund at zero additional cost to you.